Symptoms:

  • In Discussions, clicking Reply to a discussion thread opens a new window but the page does not load fully.
  • The page does not allow the user to post a reply to the discussion thread.
  • The button to submit a post is not available.

Resolution:

Check whether the issue occurs only in one specific browser or in all browsers.

For example, try to reproduce the issue you are having in another browser (i.e. if you are using Chrome, try in Internet Explorer or Firefox).

If you can't reproduce the issue in another browser (i.e. the website loads fully in the other browsers):

  1. On the page with the issue, press CTRL+Shift+R. This refreshes the page but allows you to get the source webpage instead of any conflicting cached page.
    If the page loads fully, the issue is resolved.
    If it does not load fully, go to step 2.
  2. Clear the browser's web cache, cookies, and browsing history.
    Important: Performing this action does the following: 
    • Web addresses you've visited, listed on the History page, will be removed.
    • Any IP addresses pre-fetched from pages you've visited will be removed.
    • If you opted to have sites remember your username and password (or any other auto-fill information), they will be cleared from your browser's memory when you clear cache and cookies, and you'll have to sign in again.
    • Websites might load a little slower because all of the images and content must be re-downloaded.
  3. Restart the browser.

 

If you can reproduce the issue in another browser:

  1. Close and re-open all programs. They may be using up a lot of memory which can cause the browsers to behave slowly or not load completely.
  2. Restart the computer.
  3. Temporarily disable any new Antivirus/Firewall that may have been recently installed/upgraded.
  4. Check for malware. If you are seeing any suspicious pop-ups, unwanted toolbars, redirects or strange Google search results, you may have inadvertently installed malware. If you suspect this is the case, download anti-malware software.
  5. Temporarily disable Add-Ons in the browser.
  6. Ensure that pop-ups are allowed.

 

If you are still experiencing issues after this, you will need to file a help desk ticket for further assistance.