If you are receiving an "Internal Error" message:
- If the link points to an item within a tool in Brightspace Learning Environment (such as Assignments, Discussions, other Content modules, etc.) go to the tool and check to see if you can access the item directly.
- If you can, contact the instructor and inform them that the content link to that item is broken.
- If you can’t, open a ticket so an agent can further help in diagnosing and resolving the issue.
If you are receiving a "Not Authorized" message:
- If you are not yet at the start date, have passed the end date, or have not met the release conditions attached to the item you are trying to access, you won’t be able to access the item and will instead receive an error message. Contact the instructor for more information on whether or not any of the above restrictions apply to the item you are trying to access. If the instructor determines that you should be able to access the link, inform them that the link is broken.
- If you are receiving an error message when attempting to access an external link in Content, contact the instructor of the course and inform them that the link is broken.